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Commercial Lines Manager Louisville

Sterling Thompson Company, LLC

Commercial Lines Manager

Full Time • Louisville
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Parental leave
  • Profit sharing
  • Training & development
  • Vision insurance
  • Wellness resources
About Us

We are a well-established independent insurance brokerage firm with a proud heritage dating back to 1937 and built on the Core Values of Clients, Colleagues, Community, and Ethics. With offices in Louisville and Lexington, KY, operations across Florida, and a presence in Virginia, we serve clients nationwide and are licensed in all 50 states. Our team of nearly 100 professionals provides comprehensive insurance solutions to businesses of all sizes.

Our firm is rapidly growing, and we are seeking a self-motivated person who wants to join a dynamic, evolving company. We are currently seeking to fill a full-time position for an experienced Commercial Lines Manager to lead and develop our commercial lines department. This role combines strategic leadership, client relationship management, and operational oversight to a team of 20+ to drive growth and maintain our high service standards.
 
Responsibilities:
  • Lead and mentor a team of commercial lines support staff. 
  • Develop and implement strategic plans to grow the department. 
  • Review complex commercial lines coverages. 
  • Ensure compliance with state and federal regulations. 
  • Monitor department profitability and establish performance metrics. 
  • Collaborate with advisors on new business opportunities and retention strategies. 
  • Participate in client meetings for complex accounts as needed. 
  • Drive operational efficiency through process improvement and technology adoption. 
  • Work in conjunction with the VP of Business Development to assist in developing the technical skills of non-validated advisors. 
  • Responsible for monitoring and improving performance levels of all team members within the commercial lines department. 
  • Responsible for hiring and firing of employees as needed, as determined by capacity and overall performance of the department.  
  • Responsible for onboarding and establishment of training program for all new employees within the department. 
  • Determine appropriate levels of compensation for all team members and deliver compensation packages to employees in accordance with employee’s performance, attendance, tenure, etc. on an annual basis. 
  • Organize and lead monthly department meetings during which department business is discussed and addressed. 
  • Participate in monthly meetings with Agency President to provide update on department results and personnel. 
  • Participate in monthly Department Director meetings, including an update on department results and personnel. 
  • Present department update to entire staff at quarterly team meetings as needed. 
  • Evaluate book of business capacity for all department members.  Restructure as needed in conjunction with client needs, needs of department, capacity availability, and restrictions. 
  • Determine new business flow to ensure all team members are working within their capacity and the growth needs and goals of the department are fully supported. 
  • Maintain relationships with commercial lines insurance carriers. Evaluate existing relationships and seek out new carrier partners and implement those new relationships where needed. 
  • Monitor premium growth and loss ratios with existing carriers. 
  • Involvement in high level client issues where needed.  This can involve accounts with a high priority or complicated service need. 
Desired Qualifications: 
*While the desired qualifications would be ideal, we encourage candidates who meet most of the requirements to apply—we would love to hear from you if you feel you would be a great fit!*
  • Bachelor's degree in Business, Risk Management, or related field 
  • 7+ years of commercial lines experience 
  • Active Property & Casualty license 
  • Proven management experience in an insurance agency setting 
  • Strong understanding of commercial lines products, markets, and coverages; insurance products and usage with adequate knowledge of quoting procedures and industry operations to effectively manage, maintain, and onboard assigned clients and prospects 
  • Proficiency in Applied Epic or similar agency management systems 
  • Track record of successful team leadership and development 
  • Professional designations such as CIC, CPCU, ARM, etc. 
  • Experience with multiple carrier relationships 
  • Knowledge of Kentucky and Florida insurance markets 
  • Experience with large/complex business accounts 
  • Strong negotiation and relationship-building capabilities 
  • Ability to multi‐task and handle heavy workload with minimal supervision; able to self-check for accuracy; and independently research and analyze 
  • Ability to problem solve and think creatively to help solve high level needs of the department 
  • Demonstrate experience meeting deadlines and working with shifting priorities 
  • Ability to communicate orally and in writing with others to explain complex issues, interpret complex information, and respond appropriately both to team members and clients 
  • Working knowledge of Excel to create, navigate and manipulate reports, Word, PowerPoint and E‐mail applications 
Office Expectations: This is a full-time in-office position. Primary office location in Louisville, KY with occasional travel between offices required.

Benefits:
  • Competitive base salary with bonus potential 
  • Comprehensive Medical, Dental, and Vision Insurance 
  • 401(k) with Employer Contribution 
  • Professional development and designation support 
  • Company Paid Life Insurance 
  • Company Paid Long-Term Disability Insurance 
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Employee Assistance Program
  • Professional Liability Coverage




This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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Benefits of working as an Independent Insurance Agent

 
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)